All refunds must be requested within thirty (30) days of the purchase date.

To refund a paid for class, please email customer service at bookings@officialjamesspringall.co.uk. We will require:

- Your full name.

- Proof of class booking receipt that was sent to you via email.

- Proof of purchase receipt that was sent to you via email.

- Your reasons for requesting for a refund.

After receiving your refund notification by email and after agreement of returns, we will process your return. Please allow at least fourteen (14) days from the receipt of our agreement to process your return. Refunds may take 1-2 billing cycles to appear on your card or credit card statement, depending on your card or credit card company. We will notify you by email when your return has been processed.

For defective classes*, please contact us at bookings@officialjamesspringall.co.uk to arrange a refund or to reschedule your class.

*Defective classes include:

- Where the class abruptly stops due to our internet connectivity issues and where this cannot be remedied for the class to continue, where this is not the fault of your own internet or wifi connection(s).

- Where the class repeatedly stops 2x or more times during the class and where this cannot be remedied for the class to continue, where this is not the fault of your electronic equipment and your internet or wifi connection.

Please Note:

     ● Full refunds will not be given if cancellation and/or a refund notice is requested within 24 hours prior to the commencement of a class. In this case a 50% refund will be given.

Cancellations can be made at any time before 24 hours prior to the commencement of the class. You have the option to reschedule or request for a full refund.

Any cancellations made within 24 hours or less prior to the commencement of the class will be subject to a 50% refund only.

To cancel a class, you can do this by clicking on the “click here to cancel this booking” URL text at the bottom of the booking receipt email was sent to you.

If you did not receive this email receipt, please check your spam folder. If no trace of the email receipt you may contact us at test email.

Reschedules can be made at any time prior to the commencement of the class.

If reschedules are made within 24 hours prior to the commencement of a class, and a refund is requested after booking a future class, where you have not attended the future class, this will also be subject to a 50% refund only.

To reschedule a class, you can do this by clicking on the “click here to reschedule this booking” URL text at the bottom of the booking receipt email that was sent to you. This will allow you to reschedule the class.

If you have any questions concerning our refund policy, please contact us at bookings@officialjamesspringall.co.uk

If you did not receive your class booking email receipts, please check your spam folder. If no trace of the email receipt, contact us at bookings@officialjamesspringall.co.uk