Privacy Policy

Last updated 11 April 2020

This privacy notice (“Privacy Notice”) describes how officialjamesspringall.co.uk and its subsidiaries and affiliates acting in its role as data controller (“Mindfulness and Meditation with James”, “our,” “us” or “we”) may collect, use and share information relating to you as an identified or identifiable natural person (“personal data”).

Please carefully read this privacy notice in its entirety before using our websites, email notifications, mobile apps, social media apps, widgets, and other online services of Mindfulness & Meditation with James (the “Services”). This privacy notice will clarify to you what data we collect, how we use and share it, and help you understand your choices with respect to that data.

About Us

Mindfulness and Meditation with James .

8 Poynton Close, Warrington, Cheshire, WA4 2NG.

https://www.officialjamesspringall.co.uk/welcome

Contacting Us

If you wish to exercise your data privacy rights in line with this notice, or if you have any questions about your data privacy rights our contact information is as follows:

Data Protection Officer: James Springall
Contact : gdpr-enquiries@officialjamesspringall.co.uk

Section 1 - Overview

This Privacy Notice only governs the use of Mindfulness and Meditation with James services that specifically link to this Privacy Notice.

Personal data we collect about you when you use our services .

When you use our services we may collect personal data from you including but not limited to:

• Name, email, phone number, address and other contact information .

• Credited card number, billing address, shipping address, security code and other payment transaction and verification details supplied when you provide payment information .

• Information you show interest in regarding to services viewed and class booking items added to your shopping cart, ads you clicked on, emails sent by us opened by your browser type, OS IP address and location information. This information is collected by us and used as analytical information.

We collect personal information from third parties via usage data, including but not limited to:

• Your personal data may be forwarded to the Company when you opt in to participate in a third-party offer or application or feature such as live chat or by interacting on one of our social media pages or a similar app or feature on a third-party website .

• Additional personal information may be forwarded to the Company from a third party in combination with personal information we collect through your use of our services. This is in order to enhance our services to focus particular content we provide and to offer various offers and opportunities available to purchase products or services that we feel may be of interest to you based upon the analytical information we have collected.

• We will apply the terms of our Privacy Notice and Data Protection Policies to any personal data we receive from third parties unless we have disclosed to you otherwise. the Company is not responsible for third parties' distribution of your personal data.

Section 2 - How we use your personal data

We may use your personal data for the following purposes, as permitted by data protection regulations and legislation:

• Purchases: We may use received contact information and received payment information to process and fulfil purchases you make through our offered services.

• Customer Service: We may use your received contact information to respond to any questions you ask us about our products and services and to communicate with you generally about our offers, competitions or surveys. To adequately respond to any queries we may also request information about your industry and other relevant questions regarding your interest in our product.

• Feedback: We may use information such as your email address, purchases, and other relevant user-generated content you provide when you comment on or review our products.

• Analytics: When you use our services we automatically collect and use data for analytical purposes to allow us to improve your experience with us, and our services, and to target market relevant products for you.

• Marketing: We use personal data to determine what products may be of interest to users, provide relevant marketing communications, and to carry out market research. We may also use information provided, including industry information, to generate information of products, owned experience with products, and other user generated content to allow us to market services effectively.

• We may also use your personal data in different ways that are consistent with the above-described purposes to administer our websites and provide our services to you. 


Section 3 - Legal bases for the processing and consequences

Mindfulness and Meditation with James rely on the following legal bases for the collection, processing, and use of your personal data:

• The processing is necessary to provide our services as requested by you;

• Your consent;

• The processing is necessary for the performance of a contract to which you are a party, or to commence at your request before entering into a contract;

• The processing is necessary for compliance with a legal obligation to which we are a party;

• The processing is necessary for purposes of legitimate interests pursued by us or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data; such legitimate interests are the fulfilment of the processing purposes set out in this Privacy Notice.

Generally, the provision of your personal data is voluntary. However, in some cases, it is necessary in order to enter into a contract with us or to receive our products or services as explicitly requested by you.

By not providing your personal data may result in disadvantages for you. However, unless otherwise specified, by not providing your personal data will not result in legal consequences for you.

Section 4 - Personal data shared with third parties

We will only ever share personal data with companies, organisations and individuals outside of Mindfulness and Meditation with James as explained below.

Subject to the categories of personal data and the reasons for the collection of personal data, your data may be shared with and provided to various entities within our internal departments. For example, IT, marketing and sales departments may have access to your data, depending upon product/service orders. Other departments, such as finance, auditing, legal and compliance may require access to certain personal data, albeit on a “need to know” basis.

This Privacy Notice does not oversee unaffiliated third-party websites or any other website that does not link back to this Privacy Notice.

Service Providers. We share personal data with both affiliated and unaffiliated companies. These companies perform certain tasks on our behalf related to our business. These service providers include, but not limited to:

• Payment Processing.
• Market campaigns.
• Website analysis applications.
• Tax management.

Any third-party service providers we use will receive your personal data only as necessary to perform their role and are instructed not to use your personal data for any other purposes.

We will use and disclose your personal data as permitted by data protection laws and regulations as follows:

• To comply with legal processing and responding to requests from legal, public and government authorities.
• To enforce our terms and conditions, including investigating potential violations;
• To detect and prevent fraud, cyber security or other technical issues;
• To protect our business operations or those of our affiliates;
• To protect the rights of our customers, our company our property, and that of our affiliates and others;
• To allow us to pursue remedies or limit any damages that we may sustain.
• Business Transfers .

As our business continues to develop, we may at some time sell or buy further products, brands, subsidiaries or business units. In this respect, we may share or transfer personal data we hold about you with third parties as part of transactions including but not limited to company reorganisation, sale, merger, assignment, joint venture, transfer or disposition of any or all of our business, brands, subsidiaries, affiliates, or other company assets.

Customer information normally is a part of a business asset to be transferred but remains subject to any pre-existing applicable Privacy Notice.

We may share aggregated data that has been anonymised (data that is not identified) with third parties – for example, publishers, advertisers or associated websites and, accordingly, this data will be publicly available. An example of when we may do this is when we wish to share information publicly to show trends about the use of our services or products.

Links to Social Networking and other Third-Party Websites

Our services contain links to social networking websites and other third party mobile applications. These are operated and controlled by third parties. While we endeavour to link to reputable websites that equally share our high data privacy standards, we cannot take responsibility for any content or privacy practices deployed by these third party websites. Any personal data you provide to such third party websites will be collected by that third party and not by Mindfulness and Meditation with James and will be subject to that third party’s privacy policy, rather than Mindfulness and Meditation with James Privacy Notice. In this situation, Mindfulness and Meditation with James shall not be responsible, or have any control over that third party’s use of any personal data you provide to them.

Section 5 - Your Rights

If you have declared your consent regarding certain collecting, processing and use of your personal data you can withdraw this consent at any time with immediate effect.

Further, you have the right to object to the use of your personal data for the purposes of marketing.

Please note that the rights mentioned above and below may be subject to modification under the applicable data protection law.
For the avoidance of doubt this Privacy Notice applies only for data subjects located in the EEA:

Section 6 - Right to request access to your personal data

You have a right to request from us confirmation as to whether or not your personal data is being processed and, where that is the case, to request access to the personal data.

The access information includes information regarding the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipient to whom your personal data is disclosed.

You have the right to request and receive a copy of any personal data we are processing. In the case of repeated requests however, we may charge a reasonable fee based on administrative costs.

Section 7 - Right to request rectification

You have the right to request that we rectify inaccurate personal data concerning you.

Right to request erasure (Right to be forgotten) :

You have the right, in certain circumstances, to request from us the erasure of personal data concerning you and we are obliged to erase such personal data.

Right to request processing restriction :

You have the right to request that we restrict processing your personal data. In such cases.

Section 8 - Right to request data portability

You have the right to request and receive all personal data concerning you, which you have provided to us, in a structured, conventionally used, easy to read format. You have the right to transmit this downloaded data to another entity without obstruction from us.

Section 9 - Right to object

You have the right to object at any time to the processing of your personal data by us.

In this case, we can no longer process your personal data.

Such rights to object may especially apply if Mindfulness and Meditation with James collects and processes your personal data for the purposes of profiling.

You also have to right to object to the use of your data for direct marketing purposes.

If you exercise this right, your personal data will no longer be processed for such purposes by us.

If you wish to exercise this right, please contact us at Yes .

Please note that this right to object may not exist if the processing of your personal data is deemed necessary to facilitate the creation of a contract between you and Mindfulness and Meditation with James or to execute a contract already concluded.

In the case where you have already provided us with your consent for direct marketing purposes, for example, you have completed an online form or actively subscribed to our newsletters, you can withdraw your consent as already explained within this Privacy Notice.

Section 10 - Rights in connection with automated decision-making

With respect to automated individual decision-making, you have the right to

• Request human intervention
• Express your point of view
• Contest the decision.
• You also have a right to lodge a complaint with your local data protection supervisory authority.

Section 11 - Data Retention Periods

We retain personal data for as long as necessary to provide you with the services and products requested.

Once you have terminated your relationship with us, we will either destroy your personal data or anonymise it in line with the GDPR requirements ensuring that data can never again be identified.

There are some exceptions, where statutory retention requirements are in force for example for taxation or legal purposes.
Where you show interest in our products and services and allow us to send you marketing information, we may retain your contact details for a longer period of time.

We may also be obligated to retain your personal data after the termination of the contractual relationship if it is necessary to ensure compliance with applicable laws, or if we need to retain your personal data on the basis of establishing, exercising or defending a legal claim. However, this will be on a need to know basis. To this extent and as far as possible we will restrict any processing of your personal data to such limited purposes as required for the above and in any event, destroy personal data once any legal bases are fulfilled and terminated.

Section 12 - Children

This website and our services are not intended for children and we do not knowingly collect data relating to children.

Section 13 - California Consumer Privacy Act

How we collect your personal data

We use third party tools to facilitate, operate and manage our website. These tools uses cookies and other tracking technologies. Such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.

The third party tools we use on our website will only insert cookies and other tracking technologies if consented by you. We track your consent once you click ‘Accept’ on our Privacy centre. You can manage your permissions by Setting of Privacy.

Service Providers we use to collect data

We employ third party companies and individuals ("Service Providers") to facilitate and make our website accessible to our visitors. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

How we use your information

Any personal information collected from you will be processed for the purposes of performing our contract with you, for legitimate business reasons, to comply with our legal obligations or where you have consented to our use of your information.We may use your personal information for the following purposes:

Section 14 - Alterations to this Privacy Notice

We may amend and update this Privacy Notice from time to time.

We will notify you of any such changes, including when any proposed changes will take place.

Last updated 02 April 2020

Thank you for choosing to be part of our community at officialjamespringall.com (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us via email: gdpr-enquiries@officialjamesspringall.com

When you visit our website https://officialjamesspringall.com/welcomeoffer, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our website (such as https://officialjamesspringall.com/welcomeoffer), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").



Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.


Section 1 - What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

Personal Information Provided by You. We collect first name and last name, email addresses, phone numbers, purchase history; financial information where payments are made (credit card number, purchase history, invoices); addresses and other similar data. We also collect medical history as of when required for attending our classes, and next of kin details including their full names and contact telephone numbers.

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy policy link(s) here: https://stripe.com/gb/privacy.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.


Section 2 - How Do We Use Your Information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:


• To send you marketing and promotional communications associated to us only. We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "what are your privacy rights" below).


• To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

• Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. 


• Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.


• To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.

• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.


• To deliver services to the user. We may use your information to provide you with the requested service. 

• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services. 

• For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymised form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.


Section 3 - Will Your Information Be Shared With Anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:

•  Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose. 

•  Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

•  Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

•  Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

•  Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.


More specifically, we may need to process your data or share your personal information in the following situations:


•  Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: booking processing, payment processing, data analysis, email delivery, hosting services and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.


•  Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.


Section 4 - Who Will Your Information Be Shared With?

In Short: We only share information with the following third parties who host our services for running the business and marketing purposes.

By signing up to our services whether you provide us with your personal information when registering, booking classes and processing payments, we use third parties to host the ability to process this for you. By providing this information you consent for your information to be processed by our third parties hosting services for the running of our business. For example, so that we can send you emails, to process payments, and to be able to book a class and more. The use of this information is specified in Section 2.

We only use the following third parties. We have categorised each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us. We will make alternative arrangements with you so that we can continue to offer our services to you. 

• Advertising, Direct Marketing, and Lead Generation
We run social media advertisements for our business using Facebook ads and Google Ads. We do not use an advertising agency or freelancer outside of our business. Any customer data we use for our advertisements are all strictly anonymised and no individual can be identified.

Our web sites are hosted by Clickfunnels.

We use anonymous customer behaviour tracking on our web site using Marketer Magic.

• Allow Users to Connect to their Third-Party Accounts
Where we provide the ability to contact us on our website via our online chat Messenger, this allows you to connect to your Messenger account.

We provide the ability to create login accounts to access your class bookings, previous bookings and to make future class bookings for our services using Bookwhen Limited. 

• Communicate and Chat with Us
Where we provide the ability to contact us on our website via:

- Our online chat Messenger, this connects with your Messenger account. We use ManyChat for our automated chat bots for a better customer service experience.

- When booking a class, rescheduling or cancelling a class, we use Bookwhen Limited for sending email confirmations.

- Singing up/registering for our services other than that mentioned above, we use MailChimp for our automated email responses for a better experience.

We use Facebook live streaming to host our online classes.

• Invoice and Billing 
All payments for our services are hosted by Stripe and PayPal.

We use BookWhen limited for our online booking system.

• Retargeting Platforms
As part of our social media advertisements, we use Facebook Custom Audiences, Facebook Remarketing, Google Ads Remarketing and Google Analytics Remarketing.


• Web and Mobile Analytics
Google Analytics, Facebook Ads conversion tracking, Facebook Analytics, Google Ads, and Funnelytics.


• Social Media Sharing and Advertising 
Facebook advertising.


Section 5 - Do We Use Cookies And Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.


Section 6 - How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

For customers who no longer use our services; no purpose in this policy will require us keeping your personal information for longer than 12 months.

For customers who use our services; We will keep your personal information for as long as required for legitimate business running requirements including, being able to keep in contact with you where you have given consent, your medical and next of kin details for your health and wellbeing during the use of our services. If your personal information retention is to exceed 12 months, we will ask for your continual renewed consent for us to hold your personal information for another 12 month period and consecutively unless you inform us otherwise.

All of our online classes are recorded for quality assurance, to support you with our refunds and cancellations policy, and for our customers to supplement your classes with unlimited content. In no way will our customers who attend our classes be identified in the videos outside of our Facebook private group. The class videos are stored in our Facebook private group(s), and our customers Facebook screen names can be identified by use of the Facebook live chat. Should we use the video(s) outside of our Facebook private group, in no way will clients be identified in the video nor by the associated Facebook chat as these elements will be removed. If you have concerns regarding the use of the class videos, you may contact us via gdpr-enquiries@officialjamesspringall.com

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


Section 7 - How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.


Section 8 - Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us via email at gdpr-enquiries@officialjamesspringall.com.

Section 9 - What Are Your Privacy Rights?

In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.


Section 10 - Data Breach

A privacy breach occurs when there is unauthorised access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when officialjamespringall.com believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that officialjamespringall.com becomes aware of a security breach which has resulted or may result in unauthorised access, use or disclosure of personal information officialjamespringall.com will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.


Section 11 - Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.


Section 12 - Do We Make Updates To This Policy?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Section 13 - How Can You Review, Update, Or Delete The Data We Collect From You?

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request by email to gdpr-enquiries@officialjamesspringall.com. We will respond to your request within 30 days.

Section 14 - How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), James Springall, by email to gdpr-enquiries@officialjamesspringall.com

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